Heel Height Type:
What is your shipping and returns policy?
We offer worldwide shipping which means you can place the order on our website and we will deliver it to you, whatever country you are in.
Receiving Time = Processing Time(3-6 days) + Shipping Time(7-15 days)
Shipping is free for Shop orders over $79. Orders below $79 will have a shipping fee. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations.
Shop orders will be processed within 3-6 business days from the order date and shipped the next day after the processing day. All orders are typically delivered within 7 to 15 business days (US:10-15 days, UK:6-8 days, FR/DE/ES/IT/AU:7-12days and Other countries:7-15 days).
Track your orders here: www.17track.net or www.ordertracker.com
PLEASE, BE PATIENT and BE KIND.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT. However, for some limited countries may need to pay duties or VAT according to your country’s rules for taxing goods.
Returns (if applicable)
We accept returns within 30 days of your shipping date. For a full refund to your original payment method, the items must be unworn with the original tags attached, and the item must not be marked as final sale.
To send back any items purchased in a Shop order, you can generate a return label here by entering your order number (found on your packing slip) and your shipping zip code.
Once your returns are ready to go, just drop them off at post office or give them to your mail carrier. You can also schedule your mail carrier to pick up your returns through the Post Office website.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund willbe processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-20 business days. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've been impacted by COVID-19 and need extra time to return an item you've purchased, please reach out. Contact our customer service via [email protected]. We're here for you.
Thank you for shopping at schvions.
If you are not entirely satisfied with your purchase, we're here to help.
1.Exchange or Return for a Refund
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund. To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return. To return the products, please submit items change request to customer service via [email protected]. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email. We do not accept any request of exchange&return once the "specials" are sold.
Note:The logistics cost of return and exchange shall be borne by the buyer
2.Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request to our customer service via [email protected] once you decide to cancel the order. For orders cancelledafter 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
5.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund willbe processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].